Customer Testimonials

We love it here! Staff is always helpful and kind.

Exceptional service provided by Michael and Jean always. They are both very courteous, professional, and knowledgeable. They have always explained every aspect of the services my car needed and answered all my questions. Thank you both for being someone I can trust always!!!

Excellent service. Job well done.

Everybody shows respect to the costumers, they are very professional.

Super friendly and knowledgeable staff, kept me up to date the whole time I was there. Great free coffee and plenty of seating in the waiting room. I have bought three Subarus at this dealership and I would never buy a different brand or use a different dealership!

Joseph was great! We got there earlier than the dealership opened and he was willing to go over all the questions I had anyway. Very good experience!

Experience was great because I showed up out of the blue with steering problem. I'm from Missouri and my car needed help. Service department inspected my car, sent video of needed repairs. I was definitely happy to know they had the parts and replaced them in record time. Plus car wash I said I really didn't need. It was Halloween and my Service writer was patient and professional. Seeing her and others celebrating the day made everything better. P. S. I will always be thankful you were there. 🤩 Larry Lester

This was my first service at Sport Subaru South since I moved to the area. The experience was excellent. The video of the inspection was great to watch. Jeremy Lopez was courteous, helpful and professional. I’m glad I brought my car to them.

This dealership was very professional, my time was not wasted, and they went above and beyond to make sure I received the best deal for my circumstances. Kudos to the Assistant Managet DJ and my salesman Cristian Rodriguez.

Joseph was great!!

I went stopped by in August 2026 and talked with John P. about my interest in a Subaru Forrester. His communication, honesty, and effort to check-in with me is what motivated me to make an appt in October to purchase from him. My family was very impressed by the professionalism of this dealership. Thanks Subaru!

THIS GENTLEMAN IS ANGEL FROM GOD I SWEAR I HAVE NEVER NEVER MET A SUCH PROFESSIONAL SERVICE MANAGER LIKE THIS MAN ROBERTO MENDEZ WAS AWSOME TOOK HIS TIME TO LOOK FIR INFORMATION THAT I NEED IT WENT OUTSIDE WITH ME AND GAVE ME ALL OF THE INFORMATION I NEED IT THEN WENT INSIDE AND LOOK FOR MORE INFORMATION FROM HIS HEADQUARTERS I SWEAR IVE BEFN TO 1000S OF DEALERSHIP AND IVE NEVER BEEN TREATED SO PROFESIONAL HONEST AND KNOWLEDGE LIKE ROBERTO DID. POEASE GO TO DO BUSINESS AND GO BUY AT THIS DEALERSHIP EVERYONE WAS VERY VERY PLEASANT GOD BLESS ... Read More

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Google - Nov 2, 2026

THIS GENTLEMAN IS ANGEL FROM GOD I SWEAR I HAVE NEVER NEVER MET A SUCH PROFESSIONAL SERVICE MANAGER LIKE THIS MAN ROBERTO MENDEZ WAS AWSOME TOOK HIS TIME TO LOOK FIR INFORMATION THAT I NEED IT WENT OUTSIDE WITH ME AND GAVE ME ALL OF THE INFORMATION I NEED IT THEN WENT INSIDE AND LOOK FOR MORE INFORMATION FROM HIS HEADQUARTERS I SWEAR IVE BEFN TO 1000S OF DEALERSHIP AND IVE NEVER BEEN TREATED SO PROFESIONAL HONEST AND KNOWLEDGE LIKE ROBERTO DID. POEASE GO TO DO BUSINESS AND GO BUY AT THIS DEALERSHIP EVERYONE WAS VERY VERY PLEASANT GOD BLESS TO EVERYONE AND ROBERTO SHOULD BE A GENERAL MANAGER I SWEAR NOBODY EVER TREATED ME LIKE THIS. NEVER I FULLY RECOMMEND TO MEET THIS GENTLEMAN. OUTSTANDING HUMAN BEING AND VERY VERY PROFESSIONAL WOW INCREDIBLE.

A Dealership That Makes Buying a Car More Difficult Than It Needs to Be If customer service, communication, and actually making a sale are priorities for this dealership, our experience certainly didn't reflect it. My wife found a 2022 Mercedes-Benz GLC that appeared to be exactly what we wanted. The vehicle was in Florida, while we live in North Carolina. We confirmed availability, arranged financing through our credit union, and hired an independent inspector to evaluate the vehicle before committing to the purchase. I spoke with sales representative Rob Moore beginning around 9 a.m. We were serious, financially prepared buyers ... Read More

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Google - Oct 31, 2026

A Dealership That Makes Buying a Car More Difficult Than It Needs to Be If customer service, communication, and actually making a sale are priorities for this dealership, our experience certainly didn't reflect it. My wife found a 2022 Mercedes-Benz GLC that appeared to be exactly what we wanted. The vehicle was in Florida, while we live in North Carolina. We confirmed availability, arranged financing through our credit union, and hired an independent inspector to evaluate the vehicle before committing to the purchase. I spoke with sales representative Rob Moore beginning around 9 a.m. We were serious, financially prepared buyers who genuinely wanted to complete the transaction. Unfortunately, getting straightforward answers to basic questions became unnecessarily difficult. Even a simple question about the deposit and its refundability turned into a conversation about providing my driver's license. We explained that we were purchasing remotely and needed some flexibility. Instead, the emphasis repeatedly shifted toward getting us to the dealership to sign paperwork and having all funds in-house before releasing the vehicle. Out-of-state checks weren't accepted, and a wire transfer was preferred. Here's the interesting part: We weren't asking them to give us anything. We were trying to give them our business. We even paid for an independent inspector to travel to the dealership at approximately 4 p.m. The dealership knew in advance that the inspection was scheduled, yet the inspector had to wait for the vehicle. When he attempted to run diagnostics, the OBD-II port initially wouldn't communicate with his equipment. Once communication was established, the scan revealed a power steering system malfunction. I'm not accusing anyone of intentionally interfering with the vehicle's diagnostic system, but the circumstances certainly raised questions. Given that the dealership knew an inspection was coming, one would reasonably expect the vehicle to be ready and accessible. We were left wondering whether the dealership was aware of the communication issue beforehand. Ultimately, what turned us away wasn't just the mechanical finding. It was the entire experience. Communication was lacking, basic questions weren't answered directly, and there seemed to be very little willingness to work with serious out-of-state buyers. The irony is that we were doing everything necessary to become customers, while the dealership seemed to make it increasingly difficult for us to actually become one. We understand dealerships have policies, and we don't expect a used vehicle to be perfect. What we do expect is transparency, professionalism, and a reasonable effort to accommodate customers making a significant financial commitment. For anyone considering purchasing from this dealership, especially out of state, do your homework. Get an independent inspection, ask questions, get everything in writing, and don't rush into transferring money. We came to the table ready to buy a Mercedes-Benz. Unfortunately, the dealership gave us very little reason to want to do business with them. A vehicle is only part of the purchase. The experience matters, too. And in this case, the experience was the dealbreaker.

I could never recommend Sport Subaru South to anyone, especially anyone purchasing a vehicle out of state. More specifically, my experience with Rob Moore (if that is even his real name) was absolutely unbelievable. I was interested in purchasing a 2022 Mercedes-Benz GLC 300 Coupe advertised on their website. We were serious buyers, already preapproved through our credit union, willing to pay for an independent pre-purchase inspection and shipping to North Carolina. Unfortunately, I should have walked away from the beginning. From the moment Rob learned we wanted an independent inspection, his demeanor completely changed. He became short, rude, dismissive, and seemingly ... Read More

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Google - Oct 31, 2026

I could never recommend Sport Subaru South to anyone, especially anyone purchasing a vehicle out of state. More specifically, my experience with Rob Moore (if that is even his real name) was absolutely unbelievable. I was interested in purchasing a 2022 Mercedes-Benz GLC 300 Coupe advertised on their website. We were serious buyers, already preapproved through our credit union, willing to pay for an independent pre-purchase inspection and shipping to North Carolina. Unfortunately, I should have walked away from the beginning. From the moment Rob learned we wanted an independent inspection, his demeanor completely changed. He became short, rude, dismissive, and seemingly unwilling to assist us. We repeatedly asked about their deposit policy and were met with avoidance, demanding messages such as "Send me copies of your ID" and "How are you going to pay for this?" After an entire morning of trying to get basic information, he finally told us they don't do deposits. When we finally got him on the phone, he insisted the ONLY way to purchase the vehicle was to wire the money directly to the dealership. I explained that our credit union was prepared to issue a certified check directly to them. He refused, stating they simply didn't accept that. He then told us that because we lived in North Carolina, we would have to fly to Florida, sign everything in person, and figure out shipping ourselves. This was especially concerning because their website specifically advertises online purchases and shipping to major states. When I questioned the process, he snapped, "No one is being dishonest to you." I explained that this had been an incredibly frustrating experience and that it genuinely seemed like he did not want to sell us the vehicle. His response was, "Okay then." After requesting a manager, I spoke with Arthur Glass and explained what Rob had been telling us. Arthur confirmed that they DO accept deposits for out-of-state purchases, DO coordinate shipping at the buyer's expense, and DO allow online purchases without requiring customers to fly to Florida. We were absolutely floored. Everything Rob had been telling us was contradicted by his own manager! After speaking with Arthur, we proceeded with our independent inspection. Unfortunately, our inspector reported experiencing the same short, rude, and condescending behavior from Rob. The inspector could not get the OBD-II port to communicate with his diagnostic equipment. Rob allegedly made dismissive comments about the inspector simply driving the vehicle around and that the dealership had already checked it. Eventually, Rob agreed to take the vehicle to their shop, but our inspector reported being left waiting nearly an hour without communication. He was eventually told Rob had left for the day. When the vehicle returned, our inspector discovered a blown OBD-II fuse. Even more concerning, he observed attempts to clear diagnostic codes related to the vehicle's electric power steering system, but the codes would not clear. After completing his evaluation, our inspector advised us that he did NOT recommend purchasing this vehicle. And thankfully, we listened. I was so determined to purchase this particular Mercedes that I overlooked several red flags. But between the contradictory purchasing policies, refusal to provide straightforward answers, insistence on wiring money, unprofessional treatment of our inspector, and the mechanical issues discovered, this experience was absolutely unacceptable. We were serious buyers. We had financing, were willing to pay for shipping, and were simply trying to have the vehicle independently inspected before purchasing. Instead, we received an exhausting amount of unnecessary runaround. Arthur Glass was the only person who provided clarity regarding the dealership's actual policies. Without speaking with him, we would have continued receiving conflicting information. I am not upset that the inspection uncovered problems. I am grateful it did. This place is dishonest. You have been warned!

(Translated by Google) Thanks to Rafael Leon for his excellent attention, service, and patience during the purchase of our vehicle. We are very happy and satisfied with our purchase and loved the transparency and speed of the process. 100% recommended (Original) Gracias a Rafael Leon por su excelente atención , servicio y paciencia en la compra de nuestro vehículo, estamos muy contentos y satisfechos con nuestra compra y nos encantó la transparencia y rapidez del proceso. 100% recomendado

Quick process

Always easy to deal with. Professional, explains everything so well.

I have bought many cars in my life and this was the best experience I had. Shout out to Joe Andrade he wanted to make sure I was satisfied and listening to all of my needs. Good price on our new Forester, good price for my trade. Great sales team. Low friction and easy transaction. A+++

From sales to finance, thank you for making this truly my best car buying experience!

Good deals excellent service and the people in the dealership are very friendly

Jovany and Shaheem were incredible, I could not have asked for a better experience. Not only did they take care of me with my vehicle purchase but they did the same for my Mother a few months ago. Very pleased with their service and will definitely recommend them to everyone.

Overall we had a great experience at Subaru Sport Orlando. It doesn’t feel like you’re at a car dealership and if they put in a coffee shop I’d start hanging out here! When we went half the staff was women- which is rare to see in the auto industry- and a big green flag for us!!!! We had the best test drive ever with Tori! She’s AWESOME! Tori worked hard in a time crunch to give us the best deal and every option available. Although the Subaru Forester ultimately fell outside of my budget it’s ... Read More

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Google - Oct 29, 2026

Overall we had a great experience at Subaru Sport Orlando. It doesn’t feel like you’re at a car dealership and if they put in a coffee shop I’d start hanging out here! When we went half the staff was women- which is rare to see in the auto industry- and a big green flag for us!!!! We had the best test drive ever with Tori! She’s AWESOME! Tori worked hard in a time crunch to give us the best deal and every option available. Although the Subaru Forester ultimately fell outside of my budget it’s safe to say that is my new dream car!!! These cars are practical, great value, and perfect for any outdoorswoman. I’d highly recommend checking them out if you’re in the market for a new vehicle.

Sales rep Hector and Finace manager Shaheem did an amazing job getting me into my Subaru Ascent. I was able to view/ test drive the vehicle get all my paperwork done and be out the door in under a hour. They didn’t send me through hurdles or hoops and try to up sale all these unnecessary packages. If you’re looking for a dealership where you don’t feel pressured or not welcomed, then come to Subaru south!

Michael provided prompt and courteous customer service. I always feel they care about me and my vehicle.

Incredible experience John, DJ, and Shaheem were great to work with. I was at the Daytona Subaru dealership and they were making it a miserable experience even making demands of me if I wanted to even receive an offer when I was there (I was going to by a car that day and told them that). I then called Sport Subaru not 10 minutes later received an offer over the phone drove an hour south. Upon arrival I was met with professionalism and appreciation for making the drive to bring them the business. The whole process was under an hour including ... Read More

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Google - Oct 28, 2026

Incredible experience John, DJ, and Shaheem were great to work with. I was at the Daytona Subaru dealership and they were making it a miserable experience even making demands of me if I wanted to even receive an offer when I was there (I was going to by a car that day and told them that). I then called Sport Subaru not 10 minutes later received an offer over the phone drove an hour south. Upon arrival I was met with professionalism and appreciation for making the drive to bring them the business. The whole process was under an hour including the test drive. I cannot endorse them enough.

My car literally died near the intersection of Oak St. & JY Pkwy, in Kissimmee today, about 11a. Subaru ROADSIDE ASSISTANCE had a tow truck there in about 10-15 minutes… unheard of! Of course I had to be worked in; I enjoyed “Song Sung Blue” on the TV in the waiting area. Found out my car has an 84 month/100K-mile warranty, & sold me a SUBSRU BATTERY with a Great Warranty, too. In spite of the fact that my car broke down at a busy intersection, it turned out to be a GREAT Day after all, Thanks to Staff here! ... Read More

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Google - Oct 28, 2026

My car literally died near the intersection of Oak St. & JY Pkwy, in Kissimmee today, about 11a. Subaru ROADSIDE ASSISTANCE had a tow truck there in about 10-15 minutes… unheard of! Of course I had to be worked in; I enjoyed “Song Sung Blue” on the TV in the waiting area. Found out my car has an 84 month/100K-mile warranty, & sold me a SUBSRU BATTERY with a Great Warranty, too. In spite of the fact that my car broke down at a busy intersection, it turned out to be a GREAT Day after all, Thanks to Staff here! I purchased my Forester at North, & Jean Martin took good care of me there for my 1st FREE Service! However, after my experience at South today, I may come back to SOUTH, for future service! MaryLou Forbes

They always take care of us and we are very pleased with the service department. Brittany is the best!

Sport Subaru south was wonderful. My Subaru had a serious transmission problem while I was 4 hours from home in Orlando. They took my car in on a Saturday at 4 pm to diagnose the issue. It was repaired by 6 pm. Both the service associate that registered my car and the mechanic were efficient, professional and had great attitudes. Thankfully my weekend turned out to be wonderful. I did not have to stay in Orlando and miss work because of my car issue. Thank you Subaru south in Orlando. You were the best!!

Michael outstanding service

We had a great purchasing experience at Sport Subaru South in Orlando. The entire staff was attentive, professional, and genuinely focused on making the process as smooth as possible. A special thank you to Nick Dondarski, Shaheen, and TJ for making everything so straightforward and stress-free. I came in already knowing I wanted to buy my new car, but they still went above and beyond to meet my goals, answer my questions, and truly earn my business. Their customer service, transparency, and commitment to helping me find exactly what I wanted made all the difference. I highly recommend Sport Subaru ... Read More

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Google - Oct 25, 2026

We had a great purchasing experience at Sport Subaru South in Orlando. The entire staff was attentive, professional, and genuinely focused on making the process as smooth as possible. A special thank you to Nick Dondarski, Shaheen, and TJ for making everything so straightforward and stress-free. I came in already knowing I wanted to buy my new car, but they still went above and beyond to meet my goals, answer my questions, and truly earn my business. Their customer service, transparency, and commitment to helping me find exactly what I wanted made all the difference. I highly recommend Sport Subaru South to anyone looking for a hassle-free car-buying experience. Thank you again for making this such a positive experience! Go there a ask for Nick!

My first car purchase made same day, no hustle needed, DJ and Rob were an amazing help!

Nice experience. Good people to do business wirh

Rafael and the staff was amazing! Very helpful! I am glad I went there

Very good service and great experience.Thank you sport subaru south

Excellent service. Friendly and informative. Waiting area clean and comfortable.

Poor customer care in my experience

Excellence. Thank you Brittany Schults in Service for an outstanding service

The staff is always wonderful and helpful. Special shoutout to Brittany. Thank you for taking such good care of me every time I come in for service.

Do not buy from out of state!!! Very poor communication about what's actually going on!! We live in Georgia and purchased a Subaru from Sport Subaru South in Florida. We repeatedly told them we needed the vehicle the upcoming weekend to move our son into college. Because we were initially told they couldn't handle our out-of-state financing, we financed through our Georgia lienholder and arranged for them to handle our Georgia taxes and registration. Our lienholder needed the original title from Sport Subaru South to process everything and give us the paperwork needed to obtain a temporary tag ... Read More

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Google - Aug 14, 2026

Do not buy from out of state!!! Very poor communication about what's actually going on!! We live in Georgia and purchased a Subaru from Sport Subaru South in Florida. We repeatedly told them we needed the vehicle the upcoming weekend to move our son into college. Because we were initially told they couldn't handle our out-of-state financing, we financed through our Georgia lienholder and arranged for them to handle our Georgia taxes and registration. Our lienholder needed the original title from Sport Subaru South to process everything and give us the paperwork needed to obtain a temporary tag from our county tag office. What we were NOT told until after the Subaru had already been shipped was that it would arrive without a temporary tag. The vehicle arrived, but the title hadn't. After multiple calls, we discovered Sport Subaru South hadn't even mailed the title yet. Our conversation with James about the situation was unnecessarily rude. We were then promised the title would be overnighted. A FedEx label was created, but as of this review, FedEx says they have not received the package. A label being created is not the same as making sure an overnight package is actually picked up or dropped off. So we have purchased, financed and insured this vehicle, paid to have it delivered to Georgia, and it is sitting in our driveway but we cannot legally drive it. Even if the title arrives tomorrow, it's too late for our immediate need. We leave early tomorrow to move our son into college, and the tag office will be closed until Monday. The vehicle we're currently using is staying with our son at college, leaving us scrambling for transportation. The most frustrating part is that they knew exactly when and why we needed this vehicle. Had they told us before shipment that it would arrive without a temporary tag, or simply gotten the title to our lienholder promptly, we could have addressed this. I've contacted the General Manager asking for a lawful solution or, if one isn't possible in time, for the dealership to provide/reimburse us for a similarly sized rental so we can move our son into college. As of August 14, 2026, this has been an incredibly disappointing experience. I will update this review if/when the situation is resolved and will absolutely reflect it here if management makes things right. Update 8/16: they told us the title would be overnighted, but it never showed up...I couldn't get a response of what was happening until 2 days later, and due to issues at the dealership, the processing didn't get done, so we're still waiting on the title... they "say" it'll be here Tuesday,... so it me car will sit in the garage for almost a week before we can drive it legally. So upset with this place. I would not recommend!!

Came in at 5pm for an express service oil change. Was told “our last appointment was 4:40pm and we it’s 5pm now and we close at 6pm. And we need an hour with the car. We can’t do it anymore. Can you come back tomorrow?” It’s an oil change. Service won’t even take longer than half hour. Just lazy didn’t wanna do work.

The advisor (Mr J. Lopez )was helpful & professional Sports Subaru in Orlando,Fla. I took my crosstrek in for servicing/ maintenance on 06/25/26 (INVOICE # 191956. the multi-point check report was good. There were 3 recommendations. I addressed the two most important 1)Emission induction service 2) Brake fluid exchange & Throttle body cleaning. Approximately 48 hours later my Eyesight, RAB and my ENGINE LIGHT CAME ON!!! Which is extremely concerning in view that the I brought my auto in without any problems no lights and multi summary was good (as indicated on my invoice) I will return to service shop ASAP on Monday morning . Regards ... Read More

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Google - Jun 28, 2026

The advisor (Mr J. Lopez )was helpful & professional Sports Subaru in Orlando,Fla. I took my crosstrek in for servicing/ maintenance on 06/25/26 (INVOICE # 191956. the multi-point check report was good. There were 3 recommendations. I addressed the two most important 1)Emission induction service 2) Brake fluid exchange & Throttle body cleaning. Approximately 48 hours later my Eyesight, RAB and my ENGINE LIGHT CAME ON!!! Which is extremely concerning in view that the I brought my auto in without any problems no lights and multi summary was good (as indicated on my invoice) I will return to service shop ASAP on Monday morning . Regards C Williams

(Translated by Google) Bad, very bad experience with the service at the shop. Before buying my new car, I had to bring in my previous car because of problems with the dome lights. It's not something to worry about, but when it happens twice in less than 10 days, it's a serious problem. In both cases, they fixed the problem. What bothered me, and still bothers me, was that they told me they were responsible for other problems with the car. Do you know how much I was going to pay for the car, which was only two years ... Read More

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Google - Jun 14, 2026

(Translated by Google) Bad, very bad experience with the service at the shop. Before buying my new car, I had to bring in my previous car because of problems with the dome lights. It's not something to worry about, but when it happens twice in less than 10 days, it's a serious problem. In both cases, they fixed the problem. What bothered me, and still bothers me, was that they told me they were responsible for other problems with the car. Do you know how much I was going to pay for the car, which was only two years old? Thanks to the attention and kindness of the salesman, Rafael Leon, I was able to leave with a new car. It was always my dream to own a Subaru. And I fulfilled it. I hope I don't have any more problems with my new car. Thanks! (Original) Mal,muy mala experiencia con el servicio en el taller. Antes de adquirir mi auto nuevo, tuve que pasar el carro anterior que había comprado por fallas en lad luces del techo,no son caso de que preocuparse, pero cuando sucede 2 veces en menos de 10 días, es serio el problema. En ambos casos, resolvieron el problema. Lo que si me molestó, más bien sigo molesto, fue que me dijeron que eran responsables de más problemas del carro. Ustedes saben cuanto iba pagar por el carro ,de apenas 2 años? Gracias a las atenciones y amabilidad del vendedor, Rafael Leon, pude salir con un carro nuevo. Siempre fue mi sueño tener un SUBARU. Y lo cumplí. Espero no tener más inconvenientes con mi nuevo carro. Gracias!

Buyer beware! Sales manager, DJ, was rude and stares you down. Very unfriendly and a "know it all" type. Finance guy, James, rushes and is clear when you are taking too long to read documents. Sales guy, Rob, was good to work with. "Protection" was pitched as addition coatings for paint and seats, but is actually a huge add on "warranty" that will be very hard to collect on so I don't recommend it. They would not give me original signed documents. Dealer was not busy and process still took 4 hours... this is ... Read More

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Google - May 15, 2026

Buyer beware! Sales manager, DJ, was rude and stares you down. Very unfriendly and a "know it all" type. Finance guy, James, rushes and is clear when you are taking too long to read documents. Sales guy, Rob, was good to work with. "Protection" was pitched as addition coatings for paint and seats, but is actually a huge add on "warranty" that will be very hard to collect on so I don't recommend it. They would not give me original signed documents. Dealer was not busy and process still took 4 hours... this is the old "wear you down" type of dealer. I do not recommend.

Very disappointing experience at Sport Subaru South involving service and communication with Jeremy Lopez. My husband and I brought his vehicle in for routine maintenance and left with a hub bolt that was broken during service, replaced, and then charged to us without being informed until after the fact. There was no documentation of the issue, and I had to follow up myself to determine which wheel was affected. During the follow-up call, Jeremy dismissed the issue as “over-torqued” and pre-existing. He also stated it was not noticed until after the inspection video; however, the post service video shows all ... Read More

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Google - Apr 25, 2026

Very disappointing experience at Sport Subaru South involving service and communication with Jeremy Lopez. My husband and I brought his vehicle in for routine maintenance and left with a hub bolt that was broken during service, replaced, and then charged to us without being informed until after the fact. There was no documentation of the issue, and I had to follow up myself to determine which wheel was affected. During the follow-up call, Jeremy dismissed the issue as “over-torqued” and pre-existing. He also stated it was not noticed until after the inspection video; however, the post service video shows all wheels already reinstalled, which raises questions about how the issue was identified and whether proper procedure was followed. The conversation itself was unprofessional frequent interruptions, dismissive tone, and deflection rather than addressing the concern. We also raised issues regarding post-service scratches, which we have experienced previously at this dealership with a different car, but given how this situation was handled, it was clear there would be no accountability and it is not worth returning. A formal complaint has been filed with management, including the call recording and service video, due to serious questions regarding inspection transparency and safety protocols. Based on this experience, we will not be returning.

I am extremely disappointed with the lack of transparency and professionalism at Sport Subaru South. During a routine maintenance visit, a hub bolt was broken while my vehicle was in their care. Not only was I not informed of the damage until after the fact, but I was also charged for the repair without prior documentation or mention in the service video. When we followed up, the Service Advisor, Jeremy Lopez, was dismissive and argumentative. Instead of taking accountability, he spoke over my wife and used unrelated points like a minor booking location error that he had previously cleared to ... Read More

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Google - Apr 25, 2026

I am extremely disappointed with the lack of transparency and professionalism at Sport Subaru South. During a routine maintenance visit, a hub bolt was broken while my vehicle was in their care. Not only was I not informed of the damage until after the fact, but I was also charged for the repair without prior documentation or mention in the service video. When we followed up, the Service Advisor, Jeremy Lopez, was dismissive and argumentative. Instead of taking accountability, he spoke over my wife and used unrelated points like a minor booking location error that he had previously cleared to deflect from the issue. Furthermore, the service video provided by Darrius showed the wheels already reinstalled and torqued, which contradicts the explanation we were given about when the issue was "discovered." This raises serious concerns regarding their inspection accuracy and safety procedures. Between the lack of transparency, the unprofessional conduct on the phone, and recurring issues with scratches on our vehicles post-service, we have lost all trust in this dealership. We will not be returning.

Very disappointed with our experience here. We went looking for another vehicle. Was insulted by what they had to say about are trading was told oh your car was repainted which was not true. My spouse works for the better business burial. I believe my first review was deleted somehow by these people. I do not recommend going here at all.

They don't tell the truth, what a disappointment

It's not good.

“Very disappointing experience at Sport Subaru South. All the salespeople were on their computers and no one offered to help, except one gentleman who was already assisting another customer. I walked around looking at cars and felt completely discriminated against. I ended up going to Sport Subaru Orlando, where I finally received proper attention and purchased my WRX TS.

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Only one star because that's the lowest u can go any wife took car in a month or so to have a issue taken care of week later back for the same issues the communication is the worst we'll call you back never happens ya sure they are great at selling you car but beyond that u are one your own lol

I bought a used vehicle for 17,000$ Feb 24. It had 55,000 miles on it and had gone through their “inspection”. 34 days later the vehicle suffered catastrophic engine failure. The engine now needs to be replaced. I haven’t even paid my first monthly payment for the vehicle yet. Despite assurances when buying the vehicle that this is a “family owned and operated” dealership that “cares about their customers “ they offered nothing to help the situation. Their solution was to try and trick me into a brand new vehicle that is double my budget, to gaslight me into believing that my used car ... Read More

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Google - Apr 1, 2026

I bought a used vehicle for 17,000$ Feb 24. It had 55,000 miles on it and had gone through their “inspection”. 34 days later the vehicle suffered catastrophic engine failure. The engine now needs to be replaced. I haven’t even paid my first monthly payment for the vehicle yet. Despite assurances when buying the vehicle that this is a “family owned and operated” dealership that “cares about their customers “ they offered nothing to help the situation. Their solution was to try and trick me into a brand new vehicle that is double my budget, to gaslight me into believing that my used car had “high miles” and I accepted a risk of failure with such high miles, and to shame me for not being able to afford a brand new vehicle. I would avoid this dealership, and all those connected to it, at all costs.

I bought a used vehicle for 17,000$ Feb 24. It had 55,000 miles on it and had gone through their “inspection”. 34 days later the vehicle suffered catastrophic engine failure. The engine now needs to be replaced. I haven’t even paid my first monthly payment for the vehicle yet. Despite assurances when buying the vehicle that this is a “family owned and operated” dealership that “cares about their customers “ they offered nothing to help the situation. Their solution was to try and trick me into a brand new vehicle that is double my budget, to gaslight me into believing that my used car ... Read More

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DealerRater - Apr 1, 2026

I bought a used vehicle for 17,000$ Feb 24. It had 55,000 miles on it and had gone through their “inspection”. 34 days later the vehicle suffered catastrophic engine failure. The engine now needs to be replaced. I haven’t even paid my first monthly payment for the vehicle yet. Despite assurances when buying the vehicle that this is a “family owned and operated” dealership that “cares about their customers “ they offered nothing to help the situation. Their solution was to try and trick me into a brand new vehicle that is double my budget, to gaslight me into believing that my used car had “high miles” and I accepted a risk of failure with such high miles, and to shame me for not being able to afford a brand new vehicle. I would avoid this dealership, and all those connected to it, at all costs.

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The type of dealer to say things like “we are not liable to provide service history of the car” when you ask hard questions about a cars service history.

On Friday, February 13, in the evening hours, I went to the Sport Subaru dealership looking for a car. Once there, I spoke with Mr. Juan, who is a sales agent for the company. He did his job well and everything seemed fine until I left and, while driving, realized the mistake I made by buying a car without test-driving it first. It is the most uncomfortable car, very unstable on the road, and above all, it consumes a lot of gasoline. According to the sticker on the car’s window, it has a fuel efficiency of between 27 and 32 miles per ... Read More

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Google - Feb 26, 2026

On Friday, February 13, in the evening hours, I went to the Sport Subaru dealership looking for a car. Once there, I spoke with Mr. Juan, who is a sales agent for the company. He did his job well and everything seemed fine until I left and, while driving, realized the mistake I made by buying a car without test-driving it first. It is the most uncomfortable car, very unstable on the road, and above all, it consumes a lot of gasoline. According to the sticker on the car’s window, it has a fuel efficiency of between 27 and 32 miles per gallon, which is not true since it doesn’t even reach 16 miles per gallon. Two days after purchasing the car, due to my dissatisfaction and frustration, I returned to Sport Subaru to ask about the return policy. Juan told me that if I returned the car, I would lose the $5,000.00 dollars I paid as a down payment. I left frustrated and powerless, feeling like there was nothing I could do. However, several days later yesterday, February 23 Arthur Glass called me to ask about my experience with the Subaru Legacy. I gave him my honest opinion and told him about my disappointment with the car, how poorly it handles, and how unstable and uncomfortable it is on the road. He told me to go there so we could talk, and he wanted to switch my car for one that is $20,000.00 dollars more expensive, with 70 monthly payments of $600.00 dollars—that is, $100.00 dollars more per month and 10 additional months compared to the car I currently have. To make matters worse, he does not recognize the $5,000 dollars I had already paid as a down payment. I feel scammed and do not recommend doing business with this company.

After some OK experiences here me and my girlfriend brought in her car for a serpentine belt, they fixed something else and than proceeded to offer to fix it a second time for half price. We’ll never return.

The service department at this location is absolutely horrendous. 1hr 30min Wait for an oil change Because they came back with everything except for an oil change telling me I need new tires, New air filter, etc. Mind you, my car is only 2 years old. When calling to schedule the appointment, I asked how long of a wait it would be. I was told they cannot share nor disclose that information. Very weird that should’ve been my first red flag.

The good: Purchasing my used 2024 Kia Telluride was a very smooth process. The bad: Customer service effectively stopped after the sale was completed. Although I negotiated a sizeable amount off the list price, I discovered shortly after the sale that it was not reflected in the loan paperwork. I thought this was a simple fix of cutting a check, but it turned out to be a ridiculously painstaking process of calling multiple times for a month, sometimes twice a week, demanding that the check be cut and sent. I was repeatedly assured the issue was being handled, only to later ... Read More

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Google - Feb 12, 2026

The good: Purchasing my used 2024 Kia Telluride was a very smooth process. The bad: Customer service effectively stopped after the sale was completed. Although I negotiated a sizeable amount off the list price, I discovered shortly after the sale that it was not reflected in the loan paperwork. I thought this was a simple fix of cutting a check, but it turned out to be a ridiculously painstaking process of calling multiple times for a month, sometimes twice a week, demanding that the check be cut and sent. I was repeatedly assured the issue was being handled, only to later be told that no error existed and that I was owed nothing. At one point, I had to explain the math on speaker to several staff members, including the finance manager, which was both frustrating and unbelievable. On that call, Subaru finally admitted to the error. I did not appreciate the collective strongarm telling me I was wrong, when there was very clearly an error. I bought the car on 1/31, informed them of the loan error THE NEXT DAY, and six weeks later, I still don't have the check. The statement has lapsed and now am owed more money because of the incorrect balance. I should not have to follow-up multiple times to get this right.

contacted this Subaru dealership and spoke with a manager regarding a vehicle inquiry. Unfortunately, the experience was very disappointing. The manager was extremely rude, confrontational, and dismissive, which made the conversation uncomfortable and unprofessional. I expected a basic level of courtesy and customer service, especially from someone in a management position. Based on this interaction, I would be hesitant to do business here and would recommend that others be cautious.

Service was done (battery replaced) on 11-20-2025. One week later, the car once again had a dead battery and could not start. I did some troubleshooting and measured approx. one amp of current draw with the engine not running. After a brief check, I found that I had accidentally left one of the interior dome lights in the "ON" position. No doubt this is what had caused the battery to drain on 11-20. The technician should have tested for "phantom loads" and should have found this common fault.

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I’ve never experienced such disappointment. Michelle, service scheduler, has zero desire of assisting in your customer service needs. She didn’t try to go the extra mile to do something so simple as finding my account in the system!!!! Then she threaten me!!!! Ari, from service was the only one willing to help me schedule my repair and service. Crazy how even with the amount of money you spend in vehicles here they don’t even treat you with decency or respect. Sorry Subaru, strike one. Hire better. 😒

Absolute worst dealership. Arthur has no customer service skills, cannot handle any complaints, and is extremely unprofessional. The vehicle we purchased from this dealership had and I quote..”no dents and no scratches” per sales. After setting up arrangements and driving 1300 miles across the country to pick it up there was scratches and dents all over it. While trying to get answers from these “experts” they could not offer anything and told us it’s not their problem and that it’s “pre owned”. Regardless used or new a dealership should just be honest about their vehicles from the get. ... Read More

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Google - Dec 12, 2025

Absolute worst dealership. Arthur has no customer service skills, cannot handle any complaints, and is extremely unprofessional. The vehicle we purchased from this dealership had and I quote..”no dents and no scratches” per sales. After setting up arrangements and driving 1300 miles across the country to pick it up there was scratches and dents all over it. While trying to get answers from these “experts” they could not offer anything and told us it’s not their problem and that it’s “pre owned”. Regardless used or new a dealership should just be honest about their vehicles from the get. Not sure how Arthur even has a job- getting away with talking to customers disrespectfully (insulting), disregarding his customers, miscalculating taxes and sales prices. And he’s the manager?!? Shadiest and most incompetent people…I’ve ever dealt with

When I purchased the car in January 2023 everything was great and they were wonderful. Now two years later the car has been totaled no one returns calls, I putchased gap coverage and would like a refund. The bank tells me to reach out to South which I have done multiple times and leaving messages with no response. Out of sight out of mind

Great and fast service. The Subaru crew kept me informed with the service on my car. They are very professtional and friendly.

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Unresponsive, rude, and condescending.

Very nice people, they will treat you good. There's coffee and some snacks on the waiting room to make you comfortable while you wait. That been said I went on a Tuesday 9/30/2025 for a promotion to change the oil for $50.00. I am not naive so I went expecting to get some extras. I did, for which I paid over $700.00 and I went home. It took from 11:30am to after 4:00pm, when we left. One of those extras was the lights going on and off in my dashboard, including the "check engine". I paid over $390.00 to fix that, ... Read More

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Google - Oct 9, 2025

Very nice people, they will treat you good. There's coffee and some snacks on the waiting room to make you comfortable while you wait. That been said I went on a Tuesday 9/30/2025 for a promotion to change the oil for $50.00. I am not naive so I went expecting to get some extras. I did, for which I paid over $700.00 and I went home. It took from 11:30am to after 4:00pm, when we left. One of those extras was the lights going on and off in my dashboard, including the "check engine". I paid over $390.00 to fix that, a sensor I believe, so imagine my surprise when the next day my dashboard lit up like a Christmas tree. I did not think anything of it, just call the dealership and have it fixed, just expect a long day and call the loss time a loss. They gave me an appointment for 10/07/2025 and I was there again, on time. Four hours later, Darlene tells me that it could not been fixed but for $5,000.00 they will install a catalytic convertor and It will be as good as new. That'll fix it. I said no thank you and left. I did drink as much coffee as I could to justify the $390.00+ I shelled for the repair, but I don't think I ever got close. I do not recommend this dealership, the long waiting hours suggest understaffing, the prices are what you expect of a dealership, probably higher, but if you pay and the problem is misdiagnosed or just not fixed, just get away from that place.

Had a few problems initially, dealership resolved issue. The process of buying the car seemed transparent.

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DO NOT BUY A SUBARU FROM ANYWHERE. Discretion within the facility is non existent. I Purchased a new 2025 Subaru at Sport South Orlando (Obt) in the first week of February 2025. Within 30 days the vehicle began making a grinding sound upon starting. Dropped the vehicle off in Sport North Orlando (Sanford). The vehicle spent 2 months in the shop. The "REGIONAL HEAD ENGINEER" came and saw the vehicle. He stated the vehicle needed a NEW TRANSMISSION. The repair was made and on the 7th day of having the vehicle back it stalled and would not start and had to be ... Read More

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Google - Oct 8, 2025

DO NOT BUY A SUBARU FROM ANYWHERE. Discretion within the facility is non existent. I Purchased a new 2025 Subaru at Sport South Orlando (Obt) in the first week of February 2025. Within 30 days the vehicle began making a grinding sound upon starting. Dropped the vehicle off in Sport North Orlando (Sanford). The vehicle spent 2 months in the shop. The "REGIONAL HEAD ENGINEER" came and saw the vehicle. He stated the vehicle needed a NEW TRANSMISSION. The repair was made and on the 7th day of having the vehicle back it stalled and would not start and had to be towed to the dealership. The vehicle spent an additional 2 weeks at the shop for an issue that connects to the transmission to engage the shifter. The grinding noise returned and I brought the vehicle back to the shop (Obt) to be told sound could not; then that it could be replicated. The same "REGIONAL HEAD ENGINEER" that said it needed a NEW TRANSMISSION " claimed there was no issue with the noise being present. Multiple employees at 2 different locations confirmed there was indeed an issue and the noise should not be present. The vehicle sat 5 additional days. I was told by SUBARU OF AMERICA that the dealership said it sounds just fine so we are going to assume it a regular sound. However, both locations confirmed only 6 at the Sanford location and 4 at the Orlando Obt location were creating the same sound. I was informed by both locations that these vehicles are a new design and they have not worked out all the issues. Save yourself the burden of going through what I experienced. Based on so many others same response " They do not make them like they use too".

Went for the 24k service (2024 Outback Touring XT). At checkout, they tried to charge a service fee that was not mentioned at the beginning. They forgot to rotate the right side tires, and all tires were not calibrated. They are not friendly. Talking with other clients, we all feel they are not happy working there.

Went for the 24k service (2024 Outback Touring XT). At checkout, they tried to charge a service fee that was not mentioned at the beginning. They forgot to rotate the right side tires, and all tires were not calibrated. They are not friendly. Talking with other clients, we all feel they are not happy working there.

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every three months i had to take my car in three different times each time the price kept increasing as well after the third time i took it to another garage and for a MUCH cheaper price i found out the subaru service center did not do anything to fix my car

Terrible experience. They promised to buy my car for $25,500, but once I got there, they started making up excuses to slash the price down to $24,000. Classic bait-and-switch tactics. Completely dishonest, unprofessional, and a total waste of time. They have zero transparency and no respect for the customer. Avoid this place at all costs.

This dealership sold me the absolute worst car I’ve ever had in my life. I thought a Hyundai Tucson for 80k miles for 11k was a good deal but this car has not even lasted me a year and I’ve been in the shop more then 5 times. This car is deteriorating quickly all mechanically,electronically, and cosmetically. The worst part is the bumper to bumper warranty that isn’t even bumper to bumper. Just a sales term they throw out to make the plan more appealing but in fact has a ton of exclusion and just trying to ... Read More

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Google - Aug 21, 2025

This dealership sold me the absolute worst car I’ve ever had in my life. I thought a Hyundai Tucson for 80k miles for 11k was a good deal but this car has not even lasted me a year and I’ve been in the shop more then 5 times. This car is deteriorating quickly all mechanically,electronically, and cosmetically. The worst part is the bumper to bumper warranty that isn’t even bumper to bumper. Just a sales term they throw out to make the plan more appealing but in fact has a ton of exclusion and just trying to find out what my warranty includes is a wild goose chase. I’ve been bounced back and forward so many times between the service and finance department and still at the end of the day given no solid answers. I will happily never come back to do business here and will gladly tell others to stay away.

Horrible Experience – Avoid This Dealership at All Costs If I could give zero stars, I would. Our experience at this Subaru dealership was nothing short of a nightmare. This was the first Subaru dealership we visited, and sadly, it was just as bad as the second, It’s become clear to me that Subaru dealerships are impossible to work with unless you fit their exact mold of what they want in a customer. Both this location and the North location were a complete waste of time, and I would never recommend either to anyone. If you value respectful treatment, transparency, ... Read More

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Google - Aug 13, 2025

Horrible Experience – Avoid This Dealership at All Costs If I could give zero stars, I would. Our experience at this Subaru dealership was nothing short of a nightmare. This was the first Subaru dealership we visited, and sadly, it was just as bad as the second, It’s become clear to me that Subaru dealerships are impossible to work with unless you fit their exact mold of what they want in a customer. Both this location and the North location were a complete waste of time, and I would never recommend either to anyone. If you value respectful treatment, transparency, and a stress-free buying process, do yourself a favor and shop elsewhere.

Spend your money somewhere else They try to high dollar their cars and no negotiations. Not worth your time to get robbed.

Folks this is the best dealership hands down. Everyone from sales to finance to service to parts and every department in between display the utmost professional and make you feel like family. This is my 9th Subaru from them and I’ll always be coming back

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Disappointed. After 4 days discussing a vehicle and arranging for an out of state sale and pick-up, they sold the vehicle out from under me. After I sent an email requesting the address so I could complete the wire transfer, 8 hours later I receive notification that they sold the vehicle. When confronted the only thing they say is "sorry" and blame it on a lack of communication between two of their sales people. I'm now stuck with a plane ticket to Orlando to buy a truck that's not there. Up until that point their communication was fine, ... Read More

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Google - Jul 31, 2025

Disappointed. After 4 days discussing a vehicle and arranging for an out of state sale and pick-up, they sold the vehicle out from under me. After I sent an email requesting the address so I could complete the wire transfer, 8 hours later I receive notification that they sold the vehicle. When confronted the only thing they say is "sorry" and blame it on a lack of communication between two of their sales people. I'm now stuck with a plane ticket to Orlando to buy a truck that's not there. Up until that point their communication was fine, but needless to say huge unprofessional fumble on their part. There are other vehicles out there, but what a waste of my time.

Today 7/12 we made the hour and a half trip to this dealership with a quote in hand from Imohd for prices and trade in Value on my car. On the paper work we had the pricing for both cars but they put the wrong color of the new car we wanted and put the whole trade in twords the new car which isnt what we wanted. When I was on the phone with Imohd I triple confirmed all the information provided was correct and for him to fix it before we met with the sales man (which was never completed) ... Read More

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Google - Jul 13, 2025

Today 7/12 we made the hour and a half trip to this dealership with a quote in hand from Imohd for prices and trade in Value on my car. On the paper work we had the pricing for both cars but they put the wrong color of the new car we wanted and put the whole trade in twords the new car which isnt what we wanted. When I was on the phone with Imohd I triple confirmed all the information provided was correct and for him to fix it before we met with the sales man (which was never completed) After getting there we are instructed to speak to Joe, while Joe did grab us the correct car he sent the Manager DJ to come over and speak with us and this is when it all went down hill. DJ looked over the paperwork and stated neither of the prices would work for them and they wouldnt make a profit off of those prices. Thats not my problem. We drove out to you because weve already bought from you before and wanted to give you our business, then your team messed up. Thats on you, and for DJ to not even try to fix or work with us is unprofessional. Your job as a manager is to fix the problems your team creates. So anyways we left and went to another company. Make sure to look into and double check with whoever you speak with. UPDATE: We got an email from the manager that just apologized and didnt offer anything aside from it was human error. So we went to lakeland Subaru and they gave us everything that was originally agreed on with Subaru Orlando. Jessica the manager was so easy and quick the paperwork took the longest part of the deal! Fred was a doll that made me want to cry from how easy it was and he was so willing to help and meet our needs.

The whole team at Subaru south is outstanding ! The service dept is the best they know just what to do for my car !

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Bait and switch. You'd think in 2025 a dealership like this wouldn't pull that kind of manipulation but they do. I went on Saturday June 21st after checking the availability of a vehicle. I was told to come and am hour later I got there. But I was then told the vehicle was sold that morning. Here we are Monday, and that vehicle is still on their website and I'm sure they would tell you it's there and to come down. I had $6k to put down but I'll be taking it elsewhere. Thank you for ... Read More

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Google - Jun 23, 2025

Bait and switch. You'd think in 2025 a dealership like this wouldn't pull that kind of manipulation but they do. I went on Saturday June 21st after checking the availability of a vehicle. I was told to come and am hour later I got there. But I was then told the vehicle was sold that morning. Here we are Monday, and that vehicle is still on their website and I'm sure they would tell you it's there and to come down. I had $6k to put down but I'll be taking it elsewhere. Thank you for wasting my time.

THEY WERE VERY HELPFUL, BUT I AM UNHAPPY WITH THE CAR. TOLD IT WAS LIKE MY 2019 FORESTER. ITS NOT. CAN'T TURN OFF THE AUTO EMERGENCY BRAKE SYSTEM. MY 2019 I COULD. I DON'T LIKE THAT SYSTEM. I COULD'VE BEEN KILLED BECAUSE OF IT IN MY 2019. I DON'T LIKE THE ENLARGMENT OF THE CENTER CONSOUL , HAVE A HARD TIME PUTTING ON MY SEAT BELT, NO ROOM. I'VE GONE BACK 3 TIMES TO TRY AND GET A 2024 BUT NO DEAL.

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I highly recommend David Santiago in Finance. He was super helpful in navigating the loan process and payment options to suit my needs. Transparent, patient and educated. What a pleasant experience.

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I highly recommend Gabriel Wai. He spent the necessary time to find the exact car I was looking for. He is knowledgeable, honest, and patient. He streamlined the buying process with no pressure and had everything organized. If you are in the market for purchasing a car, Gabriel represents Sport Subaru South with the utmost professionalism and trust.

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I had a wonderful car buying experience. Silas Morisseau is a great salesperson and very professional. The test drive was awesome. Thank you!

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